082 351 6263   CustomerCare@BrandCo.co.za

BRANDCO ENTERPRISES PROPRIETARY LIMITED

RETURNS POLICY

1.      It is the Client’s responsibility to ensure that goods are returned to a designated collection point in its original packaging, regardless of the reason for the returns.

2.      All requests for returns or credit must be initiated in writing by the Client. No items may be returned or exchanged unless prior written authorisation has been obtained from Brandco Enterprises. Any goods returned at the Client’s request may be returned by courier which expense will be paid for by the Client. Returns of non-faulty items may incur handling- or administration fees of 25% (twenty-five percent) of the total value of the order.

3.      Brandco Enterprises may replace any goods which were sold by Brandco Enterprises directly to the Client and which goods are not in accordance with specifications, or alternatively (provided that the goods have not been damaged in any way whatsoever subsequent to it being dispatched or delivered to the Client, as the case may be), at Brandco Enterprises’ option, Brandco Enterprises shall be entitled to take the goods back, refunding the Client with the purchase price paid or by way of credit in favour of the Client.

4.      Any returns or replacements for incorrect goods, not limited to incorrect branding, should be initiated in writing by the Client, in no more than Five (5) days from receiving the order. 
Any complaint received after the Five (5) day mark will be investigated, but we cannot guarantee a resolve.

5.      Branded goods and memory sticks may not, regardless of fault, be returned.

6.      Brandco Enterprises is unable to provide a refund if the amount is less than R50.00 (fifty Rand). Any refund less than R50.00 (fifty Rand) will be credited to the client’s account and set off against the Client’s next order.

7.      Brandco Enterprises is unable to refund international clients unless the original amount was paid into Brandco Enterprises FNB bank account. Amounts paid into any of Brandco Enterprises other bank accounts shall be credited to the Client’s account to be allocated to future orders.